Error in Installing CFDEM workbench Starter

Submitted by suraj on Tue, 07/18/2017 - 19:16

I have downloaded the link and when I run the file it gives me error that " Can not connect correctly to the internet. Please check if your PC is online"

My PC was connected to the internet as I have downloaded that starter file (CFDEMworkbenchSTARTER_v2.1.0 - 728 MB) . I unable to understand this error as my PC is connected to the internet properly still I am getting such kind of error.

Please suggest the solution.

sassi67 | Wed, 07/19/2017 - 12:18

Hi Suraj,

can you make this simple check?
Open the Command Prompt and type "ping -n 1 -w 1000". What are you seeing (send us a screenshot as above)?


suraj | Wed, 07/19/2017 - 14:30

Thanks Alessandro.

I did the check you suggested. I attached the snapshot.

Please check.

sassi67 | Wed, 07/19/2017 - 14:43

Thanks Suraj.
Another question: do you need a proxy server to connect to Internet? To test this please open your browser and type
What are you seeing in the Proxyserver line?



suraj | Thu, 07/20/2017 - 15:42

Hello Alessandro

I checked for the proxy server.

It showed me that " You do not have any proxy server or internet filtering activated"

I have attached snapshot for reference.

sassi67 | Fri, 07/21/2017 - 08:00

Hi Suraj,

it sounds rather strange. Can you do a final test for us?
Open Internet Explorer (no Firefox, no Chrome,...,only IE) and type Are you able to connect to that website?



sassi67 | Fri, 07/21/2017 - 08:59

Hi Suraj,

maybe we have a solution.
It looks like your firewall does not allow to ping external websites (we are using ping for a rough test to see if the Internet connection is on). So:
1) follow the instructions of this link to enable the echo for ping
2) if you don't have the specific rule you can create a temporary new one to accomplish this (
If this works you can restore the old situation in your firewall: after the installation we are using ping no longer.
Let me know if it works.


suraj | Sat, 07/22/2017 - 10:15

Thanks Alessandro

I tried the solution given by you. It Works. That was the problem of internet connection. Now I am able to Install the program.

But while installing the software I have faced errors.
1) ms-MPI up gradadtion error
2)MSVCR120.dll is missing

hence i was not able to start the program. Please suggest.

I have attached all the errors and log file with this post.

suraj | Sat, 07/22/2017 - 18:20

Hello All,

After few efforts software started.

Thanks for your support